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World Verge ISP
World Verge Accelerator
World Verge Family Filter
Email
Technical
Billing
World Verge ISP
What is included with a dialup account?
What do you mean by "unlimited access"?
Do you have a 30 day free trial?
What if I need Technical or customer support? How does World Verge
help me?
I have an Apple Macintosh computer. Can I use World Verge?
Does World Verge support v.92 modems?
How do I sign up for World Verge Internet?
How do I go about switching ISP's?
Can I use Instant Messaging programs including AOL, ICQ and Yahoo?
Can I cancel once I become a World Verge member?
Can I use my World Verge account to access the Internet while traveling?
How Can I get the All Access dialer?
World Verge Accelerator
What is the World Verge Accelerator? How can I get it?
Will the Accelerator speed up everything I do on the
web?
How fast is the Accelerator?
What other features does the Accelerator offer?
How does the Accelerator work?
Will I benefit from using the Accelerator?
What types of content does the Accelerator speed up?
Can I use the Accelerator with
Netscape Navigator or Mozilla?
Can I use the Accelerator with other browsers such as
Opera?
How do I use Internet Explorer with the Accelerator?
Where do I go if I have problems with the Accelerator?
Does the Accelerator speed up email?
Does the Accelerator speed up my secure (HTTPS)
transactions such as my web banking?
What operating systems or platforms can the Accelerator
be installed on?
What system requirements are necessary to use the Accelerator?
Is the Accelerator Mac compatible?
World Verge Family Filter
What is the Family Filter?
How does the filter protect my children?
Can the filter be disabled?
What is filtered with the Family
Filter?
What if I need to view a site that has been disallowed?
Are chat rooms filtered out?
How do I cancel my Family Filter?
Email
Can I access my other email addresses through World Verge?
What is the storage and attachment limit on email accounts?
How to I change my email and/or dialup password?
What does World Verge do about spam?
How do I add additional email accounts?
What are the differences between WebMail and using an email
program such as Outlook Express?
How
do I set up my email address in an email program on
my computer?
Can I access my World Verge email away from home?
How do I manage multiple email accounts?
Technical
How do I disable call waiting on my line while I am on the
Internet?
How can I add a World Verge icon to my desktop?
How do I make World Verge my homepage?
My 'World Verge Dialer' keeps popping up- how can I make it
stop?
Billing
What other costs are there besides the $9.95 per month?
What are my payment options for World Verge?
When does my account get charged?
How do I update my account information?
World Verge
ISP
What is included with a dialup account?
All Internet access accounts include:
FREE email (Up to five POP3 email accounts)
FREE Web-based email - no email size limitations!
TOLL-FREE Technical Support, 24/7/365
FREE Configuration Wizard
ANTI SPAM Protection
No Pop Up Advertising or Banners from World Verge
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What do you mean by "unlimited access"?
This means that there is no limit to the amount of time you can
spend online with your World Verge account. As when using any
Internet service, you may incur phone charges for the use of World
Verge access numbers depending on your location and local calling
plan. Please check with your local phone company to make sure that
the access number you select from the World Verge list is local
call for your calling area.
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Do you have a 30 day free trial?
We do not offer a free trial month. Part of the reason other
Internet providers have to charge so much is because the customers
are paying for all of those "free" accounts. With World
Verge, busy signals are highly uncommon, with users receiving
optimal Internet service at the lowest failure rates in the
industry today. Not only do we provide reliable access to the
Internet, but 9 out of 10 of our customers experience a faster
connection speed than their previous ISP.
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What if I need Technical or customer support? How does World Verge
help me?
Unlike the big name ISP companies where it is difficult to reach live help, you have access to an immediate answer to your sales or technical support questions 24 hours a day, every day of the week at 866-339-2109. The number is free, and the service is free. You can also choose to email (for free) us at
support@worldverge.com.
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I have an Apple Macintosh computer. Can I use World Verge?
Yes, we currently offer World Verge for Mac users. After you sign up with World Verge,
please call our support techinicians to manually configure
your Macintosh computer. They are available 24
hours a day, toll free at 866-339-2109.
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Does World Verge support v.92 modems?
World Verge currently supports v.92 modems in the sense that you can use your v.92 modem on any access number on our network. In addition, a large percentage of our access numbers support the v.92 functionality (such as modem call waiting). You can check to see if v.92 is available in your area by doing a search from our
order form.
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How do I sign up for World Verge
Internet?
Click here to start enjoying World Verge Internet access.
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How do I go about switching ISP's?
Switching to World Verge is easy. While you still have Internet
access with your current provider, you can
click here to
sign up. Once your account is set up, you will configure your
computer to dial into the World Verge network to access the
Internet and set up your email program. Configuring is quick and
easy- our setup wizard will walk you through, and if you need any
additional help, we are available 24 hours a day, 7 days a week at
866-339-2109. Once you have confirmed that everything is set up
properly, we recommend that you send an email to your friends and
family to let them know about your new email address.
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Can I use Instant Messaging programs including AOL, ICQ and Yahoo?
World Verge offers its members Instant Messaging compatibility
which allows you to use popular Instant Messaging programs while
on the World Verge service to chat live online with friends and
family. You can chat with friends and family using all Instant
Messaging programs including AOL, ICQ and Yahoo.
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Can I cancel once I become a World Verge member?
Yes, you may cancel your service by emailing your cancellation to
cancel@worldverge.com or by certified mail to
World Verge, P.O. Box 3646, Everett, WA, 98213.
You are billed on the anniversary date of the day you signed up
for World Verge service. You must request cancellation 5
days prior to your billing date in order to not be charged for the
next month. We will send you a confirmation email after
your account has been cancelled. Your access will not be disabled
until the end of the calendar month in which you cancelled.
You will still have access to your World Verge email until the end
of the month in which you cancelled.
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Can I use my World Verge account to access the Internet while traveling?
One of the most useful tools World Verge offers is our All Access
dialer. Most ISP's will have you choose a handful of numbers in or
around your home city for you to access the Internet with, and
when you travel, you have to call or email customer support to get
another number to access from a different city or part of the
country. With World Verge's All Access dialer, you can view every
access number available nationwide, so you instantly can pick the
one local to you, no matter where you are. To make
sure you are choosing a local number, it is always best to contact
the local telephone company in that area.
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How Can I get the All Access dialer?
You can download the All Access dailer from this link:
http://worldverge.com/dialers/worldverge_dialer.exe
With this dialer, existing customers can choose any of the available access numbers nationwide to connect to the Internet with their World Verge account.
This is especially useful when traveling to find out if there is a local number available for a friend.
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World Verge
accelerator
What is the Accelerator? How can I get it?
Our the Accelerator is an exciting new product that accelerates your Web surfing experience using your existing phone jack and modem. For more information on the Accelerator
click here.
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Will the Accelerator speed up everything I do on the
web?
World Verge Web Accelerator accelerates certain text and graphics on web pages. With World Verge Web Accelerator you will notice a significantly faster experience when you visit web sites, send and receive your e-mail, and perform many other Web-based activities. World Verge Web Accelerator will not currently accelerate file downloads such as music files, or streaming video or audio media.
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How fast is the Accelerator?
The exact amount of acceleration can vary but with World Verge Web Accelerator you will notice a significantly faster experience when you visit web sites, send and receive email, and perform many other web-based activities.
The average user have a 500% increase in performance
speeds.
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What other features does the Accelerator offer?
World Verge Web Accelerator offers the following value-added service in addition to speeding up your web and email usage:
Pop-Up Blocker - block annoying pop-up advertisements while surfing!
Banner-Ad Blocking - Stop the ads, and surf faster!
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How does the Accelerator work?
World Verge accelerates your Internet access through proprietary text and image compression, content caching and other network optimizations. For more information on the Accelerator
click here.
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Will I benefit from using the Accelerator?
If you have a typical dialup Internet connection with bandwidth of less than 300Kbps, you will experience a significant degree of acceleration using World Verge.
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What types of content does the Accelerator speed up?
World Verge Web Accelerator significantly speeds up web page access. To achieve this speed up, proprietary lossless compression is applied to text, html, xml,
JavaScript and style sheets. Proprietary image compression is applied to gif images, jpeg images and Flash content.
World Verge also accelerates email traffic (POP3 and SMTP) using lossless compression.
World Verge does NOT speed up file downloads (over FTP or file sharing programs), streaming audio/video and HTTPS (secure web sites).
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Can I use the Accelerator with
Netscape Navigator or Mozilla?
Start Netscape Navigator and browse as you normally would. World Verge Web Accelerator is launched automatically every time Windows starts. It operates in the background to accelerate your web connection. No user intervention is required.
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Can I use the Accelerator with other browsers such as
Opera?
Yes. World Verge Web Accelerator works with any web browser that allows you to specify an HTTP proxy. You must set the HTTP proxy host to be "localhost" or "127.0.0.1" and the port number to be "5400" (without quotes).
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How do I use Internet Explorer with the Accelerator?
Start Internet Explorer and browse as you normally would. World Verge Web Accelerator is launched automatically every time Windows starts. It operates in the background to accelerate your web connection. No user intervention is required.
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What do I do if I have problems with the Accelerator?
If you encounter problems with the World Verge Accelerator,
please contact technical support via email to support@worldverge.com
or by phone, toll free at 866-339-2109.
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Does the Accelerator speed up email?
Yes. World Verge Web Accelerator can reduce the amount of time it takes to send and receive email. World Verge Web Accelerator accelerates email transparently without any user intervention, so you can use your mail program exactly as you normally would. It is compatible with any POP3/SMTP client, including Outlook Express, Eudora, Pegasus, Opera Mail, Mozilla Mail, and Netscape Mail. Email acceleration is disabled by default.
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Does the Accelerator speed up my secure (HTTPS)
transactions such as my web banking?
World Verge Web Accelerator does not accelerate secure transactions. Secure web sites will continue to work by bypassing the acceleration component.
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What operating systems or platforms can the Accelerator
be installed on?
Windows Operating Systems:
Windows 95b with Winsock2
Windows 98
Windows 98SE
Windows Millennium Edition (Windows ME)
Windows NT 4.0 Service Pack 6
Windows 2000
Windows XP
Pentium 200MHz (or equivalent)
64MB RAM
at least 5MB of hard-drive space.
Web Browser:
Internet Explorer 5.0 (or later)
Netscape 6.0 (or later) Macintosh Operating System:
OS X 10.2 or later
PowerPC G3 processor at 333MHz
128MB RAM
6MB of hard drive space.
Web Browser:
Safari 1.0 or later
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What system requirements are recommended to use the Accelerator?
The recommended system requirements are a Pentium PC 200MHz with 64MB of RAM and at least 5 MB of hard-disk space.
On a Macintosh computer a PowerPC G3 processor with OS X 10.2 (or later) with 333Mhz and 128MB RAM and 6MB of hard drive space is the minimum requirement.
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Is the Accelerator MAC
compatible?
Yes, the World Verge Accelerator is MAC compatible. Once you sign up
for the Accelerator, you can download the MAC compatible
format.
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World Verge Family Filter
What is the Family Filter?
World Verge brings you technology developed by Dansguardian in
a filter that blocks web pages containing material that is deemed
inappropriate by the administrators. The filter not
only blocks websites with 'bad' URL's (web addresses), but it
'reads' the content of each page to be sure that it is
safe.
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How does the filter protect my children?
When you choose the Family Filter service from World Verge, the
pages that are viewable from your computer or any computer on your
network will be sent through a filter to make sure that the
content is appropriate for your children. The filter
assesses the actual content of pages based on many methods
including phrase matching, PICS filtering and URL filtering.
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Can the filter be disabled?
The Family Filter cannot be disabled on your end. It must be
de-activated by World Verge, making it impossible for your
children to access forbidden websites. In order for
the Filter to be deactivated, you must cancel you filtered access
service with World Verge. If you wish to have cancel you must email cancel@worldverge.com
at least 5 days prior to your billing date to avoid being charged
for the next month. You will then be assigned to a new
unfiltered Internet access account. Your Internet access will
remain filtered until the end of the month in which your
cancelled, and then at the beginning of the next month it will
switch to unfiltered.
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What is filtered with the Family Filter?
The Family Filter will check for pages that contain profanities
and phrases often associated with pornography and other
undesirable content. It also monitors domain names and checks them
against a huge list of 'blacklisted' sites.
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What if I need to view a site that has been disallowed?
Since the Filter cannot be disabled or modified by you (or your
children), the account holder would have to contact customer
support to submit a request for a blocked webpage.
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Are chat rooms filtered out?
The Family Filter will filter the web site that the chat room is
located on and determine whether or not it is appropriate, but
cannot read the text entered in the chat box.
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How do I cancel my Family Filter?
If you wish to have cancel your filtered Internet access through World
Verge, you must email billing@worldverge.com
at least 5 days prior to your billing date to avoid being charged
for the next month. You will then be assigned to a new
unfiltered internet access account. Your Internet access will
remain filtered until the end of the month in which your
cancelled, and then at the beginning of the next month it will
switch to unfiltered.
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Email
Can I access my other email addresses through World Verge?
Yes! World Verge gives you complete access to the Internet
enabling you to get online and check your email for all email
addresses and accounts that you use, such as Hotmail, Yahoo, and
MSN. And don't forget - with World Verge you also get 5 free email
accounts.
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What is the storage and attachment limit on email accounts?
By default, every email account comes with 5MB of storage. This
means that at any give point you are entitled to have 5MB of files
on our mail server. This also means that the maximum attachment
size you can receive is also 5MB (there is no limit on the size of
sending attachments). However, if you are using our WebMail
program as your mail email method, and you have emails stored on
our mail server taking up disk space, the maximum attachment size
will be decreased by the amount of disk space the stored emails
are taking up. For example, if you have 1MB of emails residing on
our mail server via the WebMail program, the maximum file size
that you could receive would be 4MB. On a case-by-case basis, we
can increase the size of a user's mailbox to 10MB. If this is a
requirement of yours, please send your request with an explanation
of why you need the additional space.
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How to I change my email and/or dialup password?
Login to your account from my.worldverge.com, click on the 'edit'
link and change the password. Click the 'save changes' button to
save your new password.
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What does World Verge do about spam?
World Verge stops spam from reaching you by using server-level
filtering. We have systems in place that reject the emails that
spammers send, keeping your emails safer and your inbox
cleaner.
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How do I add additional email accounts?
Click on the 'My World Verge' link on the home page.
Click on the 'subscriber tools' tab and login with your current
email address (or go directly to the following link: http://my.worldverge.com/subscriber.html).
Once you have logged in, simply add the email account and password
and make sure to save the changes. Please keep in mind that there
is a limit of 5 email addresses per dialup account; additional
emails can be purchased by emailing our sales team at sales@worldverge.com.
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What are the differences between WebMail and using an email
program such as Outlook Express?
There are some important differences between using WebMail and POP
email (email that is downloadable into an email program such as
Outlook, Outlook Express, Entourage, MacMail, etc.). WebMail is
email that is kept and held on our server to be viewed via our
WebMail interface (the 'check email' link on our home page). This
is very convenient because it allows you to view your email from
any Internet connection in the world. This is similar to how AOL,
Hotmail, Yahoo, etc. allow you to manage your email. However, it
has certain limitations such as you cannot compose or view
messages while offline, and there are always storage size limits
on the mail box. Some ISPs (not World Verge) even delete your
emails after a certain time period. In contrast, using POP email
with an email program allows you to compose and view offline, and
saves your emails on your computer instead of the ISP mail server.
This allows you to save a much greater amount of emails; plus, if
you ever change ISPs, you will always have those saved emails on
your computer. For all of these reasons, World Verge recommends
that our customers use POP email as their main email management
system, and uses our WebMail interface as a secondary method when traveling
or away from their 'home' computer.
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How do I set up my email address in an email program on my computer?
To set up you email in Outlook Express, click
here.
To set up you email in Thunderbird, click
here.
If you use a different email program, the settings will
be the same:
If your email account ends with @worldverge.com-
Incoming
mail server: mail.worldverge.com
Outgoing mail
server: mail.worldverge.com
Account name: your
full email address, such as john@worldverge.com
If your email account ends with @cognifast.com-
Incoming
mail server: mail.cognifast.com
Outgoing mail
server: mail.cognifast.com
Account name: your
full email address, such as john@cognifast.com
The server does NOT require authentication.
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Can I access my World Verge email away from home?
Yes! It's easy for World Verge members to check their email from the World Wide Web. Just go to
http://my.worldverge.com and click on the link to Check Email
under the Main Links section. You can get your World Verge email anywhere Internet access is available!
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How do I manage multiple email accounts?
Within Outlook Express, there is a feature called 'Identities'
that allows you to keep multiple email accounts separate. From the
'File' menu, go to 'Identities', then to 'Add New Identity', and
follow the prompts to set up your new Identities (eg., 'His' and
'Her' Identities). Make sure to configure the email address that
you would like as part of that Identity (eg., his@worldverge.com).
Then you can go to 'File', then 'Switch Identities' to configure
the email address for that Identity (eg., her@worldverge.com).
Once the Identities have been set up, you can go back and forth
between them to keep your email accounts separate.
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Technical
How do I disable call waiting on my line while I am on the
Internet?
If you use the World Verge Dialer,
Click on the 'Properties'
button on the dialer.
Click on the 'to disable call
waiting, dial' check box.
Choose '*70' from the pull-down
menu.
If you have a manual dial-up connection,
Double-click on your 'My Computer' icon on your desktop.
Double-click on the 'Network and Dial-up Connections'
folder.
Double-click on the icon labeled 'World Verge' or 'World Verge
Internet' (assuming you've already set up your network connection
to dial into our network)
Right-click on the 'World Verge' icon, go to 'Properties' and
click on the 'Dial Properties' button.
Make sure that the box next to 'Disable call waiting...' is
checked, and choose '*70,' from the pull-down menu.
Click the 'Apply' button.
Close out your windows.
If you need more assistance with this, please contact technical
support.
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How can I add a World Verge icon to my desktop?
Double-click on your 'My Computer' icon on your desktop
Double-click on the 'Network and Dial-up Connections' folder
Double-click on the icon labeled 'World Verge' or 'World Verge
Internet' (assuming you've already set up your network connection
to dial into our network).
A window will pop up that says "Windows cannot create a
shortcut here. Would you like the shortcut to be placed on the
desktop instead?" - Click "yes".
Check your desktop - a World Verge icon will be there.
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How do I make World Verge my homepage?
Open Internet Explorer, and go to the 'Tools' menu and down to
'Internet Options'.
On the 'General' tab, enter http://www.worldverge.com in the field
for homepage address location.
Click the 'Apply' button, then 'OK',
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How can I minimize my disconnects?
Our network providers have a hard limit of 4 hours as the session
length to avoid 'dedicated' connections and protect the surfing
experience of the majority of users. This means that the network
will disconnect you if you have been online for 4 hours straight.
After the session disconnects, you will be able to login again
immediately. If your disconnects are happening before the 4 hour
session limit, please try the suggestions below. Because each
Windows-based operating system and email program is a little
different, your options may vary, but we have three suggestions
for you:
-In the Start menu, open Settings and Control Panel.
Click Internet Options.
Click the Connection tab.
Click the Settings button.
Click Advanced.
Uncheck the box next to 'disconnected if idle for (blank) minutes'
and save your settings.
-In Outlook/Outlook Express, go to the Tools menu and down to
Options. Somewhere in there (again, it will depend on the
version), there may a setting to 'Disconnect after
sending/receiving'. Make sure this is UNCHECKED and save your
settings.
-While you are still in Outlook/Outlook Express, go again to
the Tools menu and down to Options. Look for an option to 'Send
and receive every __ minutes.' Change this options to '10', and
save your settings.
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My 'World Verge Dialer' keeps popping up- how can I make it
stop?
Click on the 'Options' button on the Dialer.
Make sure that the option to 'CONNECT AUTOMATICALLY' is not
checked.
Make sure that 'SET AS DEFAULT INTERNET CONNECTION' is not
checked. Both of these options will cause the dialer to open up in
most cases when any application on your PC requests access to the
Internet (example Outlook, Internet Explorer, Instant Messenger
programs etc...) If you need any further assistance, please visit
the following link and print the page for reference:
http://www.worldverge.com/dialer_tutorial.htm
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Billing
What other costs are there besides the $9.95 per month?
There are no hidden costs and no setup fees.
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What are my payment options for World Verge?
You can pay for World Verge Internet access by check card or credit card. World Verge accepts Visa, MasterCard, American Express or Discover.
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When does my account get charged?
Your billing date will occur on the day of the month you signed up
every month following. For example, if you signed up on January
6th, your billing date will be on the 6th of February, 6th of
March, 6th of April, and so on. You will be billed on that
date
for the service you will receive during the following month. If you
have any questions about billing, please email our billing
department at billing@worldverge.com.
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How do I update my account information?
To change your billing address or credit card information login to your account at
http://my.worldverge.com
. Choose the 'Subscriber Tools' tab at the top right hand
corner of the page. On the Manage Accounts page, click on
'Edit Billing Information' on the top left of the page.
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